WebContacting customers. CONC 7.9.1 R 01/04/2014 RP. A firm must ensure that a person contacting a customer on its behalf explains to the customer the following matters: (1) who the person contacting the customer works for; (2) the person's role in or relationship with the firm; and. (3) the purpose of the contact. WebCONC 7 : Arrears, default and Section 7.3 : Treatment of customers in recovery (including default or arrears (including repossessions): repossessions) lenders, owners and debt collectors 7 7.3.1 G 7.3.2 G 7.3.2A R Release 26 Feb 2024 www.handbook.fca.org.uk CONC 7/5 7.3 Treatment of customers in default or

FCA publishes findings on long-term mortgage arrears FCA

WebDec 13, 2016 · The FCA reviewed firms’ policies and procedures for handling customers in arrears and tested outcomes by reviewing customer case files, to see how the policies and procedures were applied in practice. It also visited firms to observe their approaches to dealing with customers and to interview staff involved in arrears handling. WebJun 15, 2024 · The regulator’s recent focus on persistent debt, following on from the credit card market study, is further evidence that the FCA is moving towards mandating … proxibid youngs consignment center

Coronavirus and customers in temporary financial difficulty ... - FCA

WebIf interest is applied to the amount of the arrears in a different manner to the rest of the mortgage then a written statement will be required. (2) In determining the frequency for … WebDec 20, 2016 · The FCA found that mismatches were common and some were significant and put firms in breach of CONC 7.2.1R to establish and implement clear and effective … WebAn example of where a firm is likely to contravene Principle 6 and CONC 7.3.4 R is where the firm does not allow for alternative, affordable payment amounts to repay the debt due in full, where the customer is in default or arrears difficulties and the customer makes a … restaurants \\u0026 coffee shop doha al sadd